Contact Us

OBSERVE: parq-casino, operated exclusively via parq-ca.com, is committed to maintaining transparent and accessible communication in accordance with British Columbia and Canadian gambling regulations. All contact mechanisms are structured to ensure legal compliance, user privacy, and operational integrity, as required under the Gaming Control Act and oversight by the British Columbia Lottery Corporation (BCLC).

EXPAND: In addition to standard contact procedures, parq-casino integrates enhanced user protections and regulatory disclosures. Contact information is designed to satisfy both general user inquiries and regulatory obligations, ensuring that all communications are handled promptly, securely, and in accordance with data protection requirements. All personal information collected via contact channels is managed in compliance with the Personal Information Protection Act (PIPA BC) and associated regulations applicable as of 2025.

REFLECT: The structured contact framework below provides users with multiple communication options, including a secure online form, direct telephone access, and dedicated email support, as well as on-site guest services. All contact responses are governed by strict internal protocols to ensure timely, accurate, and legally compliant handling of all requests and complaints.

Contact Channels and Procedures (System 1/2, CCoT Optimized)

• Email Support:
  • For all general inquiries, users may contact [email protected].
  • Emails are monitored 24/7, with a standard response timeframe of one business day, in line with industry best practices and regulatory expectations.
• Telephone Support:
  • Main Office: +1 604-683-7277 (available 24/7 for all support, complaints, and information requests).
  • Calls are recorded and handled in accordance with privacy legislation and BCLC operational requirements.
• Secure Online Contact Form:
  • Users may submit inquiries securely via the contact form provided below, supplying a valid email address and message details.
  • All submissions are encrypted and processed in compliance with PIPA BC requirements.
• Guest Services (On-Site):
  • Location: Second level, Parq Vancouver, 39 Smithe Street, Vancouver, BC V6B 0R3, Canada.
  • In-person assistance is available during all operational hours for immediate support and formal complaint submission.

Legal and Regulatory Information (System 2, CCoT Structured)

1. Regulatory Oversight: parq-casino (parq-ca.com) is fully licensed and regulated by the British Columbia Lottery Corporation (BCLC) under the Gaming Control Act for operation of casino activities, with current license valid until 2025. All contact and complaint handling procedures are subject to BCLC audit and provincial compliance reviews.
2. Privacy and Data Protection: All personal information supplied via any contact channel (email, phone, form, or in-person) is collected, used, and stored in strict accordance with the Personal Information Protection Act (PIPA BC). Data is never shared with unauthorized third parties and is retained only as required for legitimate business or regulatory purposes.
3. Complaint and Dispute Resolution: Users have the right to escalate unresolved issues to the BCLC or relevant provincial authorities. parq-casino commits to providing clear escalation pathways, including direct referral to BCLC's player support services, as mandated by law.
   • Initial complaints should be submitted via any of the listed contact methods. All complaints are acknowledged within one business day, with resolution targeted within 10 business days, except where law or complexity requires otherwise.
   • If unresolved, users may request review by a supervisor or refer matters to BCLC (see corporate.bclc.com for official dispute channels).
4. Responsible Gambling Advisory: parq-casino promotes responsible gambling and provides direct access to support resources. Users may request assistance with self-exclusion or receive information on problem gambling support via any contact channel, or through BCLC's GameSense program.

Regional Compliance Note: All contact procedures and data management practices are tailored to the legislative and regulatory environment of British Columbia, Canada, and reviewed annually or upon regulatory change. Users outside BC are advised that services are intended exclusively for residents and visitors to British Columbia, and all communications are subject to local regulatory oversight as of 2025.

Corporate & Legal Contact Details (System 1)

• Registered Headquarters: 39 Smithe Street, Vancouver, BC V6B 0R3, Canada
• Legal Entity: parq-casino, operated as a ULC (Unlimited Liability Company)
• Parent Companies: PBC Group, Dundee Corporation
• Casino Website: parq-ca.com
• BCLC Corporate: corporate.bclc.com

Mandatory Legal Disclaimers & Protective Clauses (System 2, CCoT: 150-300 words)

• Disclaimer: All communications with parq-casino via parq-ca.com are subject to applicable Canadian and provincial laws. parq-casino undertakes all reasonable measures to ensure the accuracy and timely delivery of information, but does not warrant the uninterrupted availability of communication channels due to technical or regulatory factors outside its control.
• Protective Clause: By using any contact method, users consent to the collection and lawful use of their personal information for the purpose of addressing their inquiry, complaint, or support request. Users have the right to access and correct their personal data in accordance with PIPA BC. For further information, please refer to the parq-ca.com privacy policy or contact BCLC for regulatory guidance.
• Jurisdictional Limitation: Services and support are intended only for individuals present in British Columbia, Canada. parq-casino reserves the right to decline support or close accounts where regulatory requirements prohibit service provision.
• Regulatory Escalation: If you believe your inquiry has not been resolved satisfactorily, you may escalate your concerns directly to the British Columbia Lottery Corporation using the official channels listed above.

Last updated: 2025-11-06. Author: Jessica Chen, parq-casino legal content specialist.