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Responsible Gaming

Responsible gaming at parq-casino is based on the principle that gambling should remain a conscious and enjoyable form of entertainment. We are committed to supporting players in making informed choices, providing resources to help maintain control, and offering guidance whenever needed.

Risk Awareness

OBSERVE: Legal obligations in Canada, and specifically British Columbia, require casinos to inform players about the risks of gambling addiction. EXPAND: Signs of problematic gambling may be subtle at first and can escalate if left unaddressed. REFLECT: parq-casino integrates these requirements to empower players with self-awareness and early intervention tools.

Signs of Gambling Risk

  • Frequent or Increasing Bets: Betting more often or with higher amounts than intended.
  • Preoccupation: Thinking about gambling even when not playing, or planning future bets compulsively.
  • Chasing Losses: Trying to quickly recover losses by increasing bet sizes or frequency.
  • Neglecting Responsibilities: Missing work, school, or social obligations due to gambling.
  • Borrowing or Selling Items: Seeking extra funds to continue gambling.
  • Emotional Impact: Experiencing stress, anxiety, irritability, or guilt related to gambling.

Self-Assessment Test

Ask yourself the following:

  • Do I gamble with more money or for longer than I intended?
  • Have I tried to reduce or stop gambling but couldn't?
  • Do I feel restless or irritable when trying to cut back?
  • Have I lied to friends or family about my gambling?
  • Do I rely on gambling to escape personal problems?
  • Have I borrowed money or sold possessions to fund gambling?

If you answer "yes" to one or more, consider using the support resources and tools on this page.

Limits & Tools

OBSERVE: Under CA and BCLC regulations, casinos must provide mechanisms for players to manage gambling activity. EXPAND: parq-casino on parq-ca.com offers a suite of limit-setting and control tools accessible in your personal account. REFLECT: These features help prevent excessive play and encourage responsible decision-making.

Setting Deposit Limits

  1. Access Your Account: Log in at parq-ca.com and navigate to the "Account Settings" section.
  2. Find "Deposit Limits": Select the "Deposit Limits" tab to set your preferred maximums.
  3. Choose Limit Type: Specify your daily, weekly, and monthly deposit maximums. Enter the desired amounts (e.g., $100/day, $300/week, $1,000/month).
  4. Confirm & Save: Submit your settings. Changes typically take effect immediately and cannot be increased without a 24-hour cooling-off period.

Reducing limits is always available instantly. Raising limits may require a delay for your protection.

Time Spent Limits & Session Controls

  • Session Timer: Set a fixed play session duration in your account settings. When the timer expires, you will be prompted to take a break or log out.
  • Time-Out ("Take a Break"): Choose to pause your play for 24, 48, or 72 hours. Go to "Responsible Gaming" in your profile, select "Time-Out," set the desired duration, and confirm. During this period, access to gaming services will be suspended.

These features are designed to help you maintain control over your gambling habits and are fully compliant with BCLC standards.

Self-Exclusion

OBSERVE: Self-exclusion is a legally mandated player protection tool under the Gaming Control Act (British Columbia) and BCLC guidelines. EXPAND: parq-casino provides a transparent, user-driven process for temporary or permanent exclusion. REFLECT: Players may restrict their own access for periods from six months up to a lifetime, with clear terms and operator support throughout.

How to Self-Exclude

  1. Navigate to Self-Exclusion: Log in at parq-ca.com, go to "Account Settings" > "Responsible Gaming" > "Self-Exclusion."
  2. Select Exclusion Period: Choose a duration: 6 months, 12 months, 24 months, or lifetime. Carefully read the descriptions before confirming.
  3. Confirm Your Decision: Complete the confirmation process. For permanent exclusion, a second confirmation and support contact may be required.
  4. Support Contact: For assistance, contact Guest Services at +1 604-683-7277 (second level, Parq Vancouver) or email [email protected].

Consequences of Self-Exclusion

  • Immediate Account Blocking: You cannot log in, deposit, or play during the exclusion period.
  • Withdrawal of Funds: Any remaining balance may be withdrawn by contacting support, subject to verification and applicable terms.
  • Irreversibility: Most self-exclusion periods cannot be cancelled before expiry. Lifetime exclusions are permanent.
  • Legal Protections: Self-exclusion is enforced in accordance with BCLC and provincial law. Breach attempts will be refused and may result in further actions.

Regional Compliance Note: The parq-casino self-exclusion program is fully compliant with BC and CA legal frameworks and incorporates best practices for player safety.

Support Resources

OBSERVE: CA regulations require clear, accessible support and referral to professional organizations. EXPAND: parq-casino provides both local and international contacts, plus digital tools and family resources. REFLECT: Confidentiality and professional help are always prioritized for all players and their families.

Local Support - Canada

  • British Columbia Gambling Support Line: 1-888-795-6111 (24/7, English, French, and 150+ languages via interpretation)
  • Canadian Centre on Substance Use and Addiction: 1-866-531-2600 (24/7 national support)
  • BC Responsible & Problem Gambling Program: bcresponsiblegambling.ca (resources, free counselling, self-help tools)

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes & Blocking Tools

Family Support Resources

Confidentiality: All support services are confidential and professional. You are not required to disclose personal information to receive initial advice or referral.

Help for Family

OBSERVE: Family members often seek guidance to support a loved one affected by gambling. EXPAND: parq-casino provides resources and actionable steps for families. REFLECT: Early, compassionate intervention and professional support are highly encouraged.

How to Support Someone with Gambling Issues

  • Open Communication: Speak privately and calmly. Use "I" statements to express concern (e.g., "I've noticed you seem stressed about gambling.").
  • Listen Without Judgment: Let the person talk about their feelings without interrupting or blaming.
  • Encourage Professional Help: Suggest contacting confidential helplines or speaking with a licensed psychotherapist.
  • Set Boundaries: Protect your finances and well-being. Avoid enabling harmful behavior.
  • Seek Peer Support: Join family forums or support groups (e.g., Gam-Anon) for shared experiences and advice.

Next Steps for Families

Operator's Commitment

OBSERVE: Canadian law and BCLC require casino operators to implement risk monitoring and proactive intervention. EXPAND: parq-casino employs advanced behavioral analytics and internal controls to identify problematic play. REFLECT: Our commitment extends to intervening when necessary and providing full transparency regarding support procedures.

Internal Risk-Check Procedures

  • Behavioral Monitoring: Regular analysis of player activity for signs of excessive betting, prolonged sessions, or rapid deposit increases.
  • Automated Alerts: System-generated warnings are sent to players exhibiting risk patterns (e.g., repeated failed deposits, session overruns).
  • Manual Reviews: Dedicated responsible gaming staff review flagged accounts and may intervene in accordance with BCLC guidelines.

Support Contact Initiation

  • Support may reach out if risk indicators are detected, such as:
    • Multiple deposit limit increases in a short period
    • Repeated session time-outs or failed self-exclusion attempts
    • Reported concerns from family or third parties (handled confidentially and in accordance with privacy law)
  • All interactions are documented, confidential, and compliant with the Gaming Control Act and BCLC protocols.

Player Rights: Players retain the right to request further information on risk assessment and support procedures at any time.

Updates

OBSERVE: Regulatory compliance requires that players are informed of policy changes. EXPAND: parq-casino employs multiple notification channels. REFLECT: This ensures transparency and gives users control over their gaming environment.

  • Notification Methods: Players will be notified of changes to responsible gaming policies or tools by:
    • Direct email to registered account holders
    • Prominent banners on parq-ca.com
    • Updates within the "Responsible Gaming" section of your account
  • Last Update: 2025-11-06

Contact & Feedback

OBSERVE: Clear and immediate access to responsible gaming contacts is a regulatory requirement. EXPAND: parq-casino provides direct channels for self-control and support requests. REFLECT: All communications are confidential and handled by trained professionals.

  • Responsible Gaming Department (parq-ca.com):
  • Feedback & Support Requests:
    • Self-control and support request form: Available in your account under "Responsible Gaming" (log in to access; if unavailable, use above email/phone)

All requests are handled promptly by the responsible gaming team at parq-ca.com. Your privacy and well-being are our top priorities.