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Privacy Policy

This Privacy Policy explains how parq-casino, accessible exclusively at parq-ca.com, collects, uses, shares, and protects the personal information of players and website visitors. The policy applies to all services provided by parq-casino within British Columbia, Canada, in accordance with applicable Canadian laws and industry standards. Effective date: November 6, 2025.

Who We Are

parq-casino is operated by Parq Vancouver ULC, an Unlimited Liability Company registered in British Columbia, Canada. The legal and headquarters address is 39 Smithe Street, Vancouver, BC V6B 0R3, Canada. parq-casino is licensed and regulated by the British Columbia Lottery Corporation (BCLC) under the provincial Gaming Control Act for the operation of casino activities. For all privacy-related inquiries, our designated Data Protection Officer (DPO) can be contacted at [email protected] or by phone at +1 604-683-7277.

What Personal Data We Collect

We collect the following categories of personal information for the provision and operation of parq-casino services on parq-ca.com:

  • Personal Identification Data: Full name, date of birth, residential address, email address, and telephone number as required for account creation and verification.
  • Technical Data: IP address, device identifiers, browser type and version, operating system, and access logs to support security and user experience optimization.
  • Payment and Financial Data: Payment card details, bank account numbers, transaction history, and billing information for deposits, withdrawals, and anti-fraud purposes.
  • Behavioral Data: Betting history, gameplay activity, win/loss records, preferences, and user journey data (such as clicks and navigation patterns).
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, and third-party tracking technologies used for authentication, analytics, and personalized advertising.

Legal Basis for Processing

parq-casino processes your personal data on parq-ca.com under the following legal grounds, in compliance with Canadian privacy laws and provincial gaming regulations:

  • User Consent: Explicit consent is obtained for processing data related to marketing, cookies, and communications outside contractual necessity.
  • Contractual Necessity: Processing is essential for fulfilling casino service contracts, including account management, transaction processing, and customer support.
  • Legitimate Interests: We process data to prevent fraud, ensure platform security, and perform analytics, balancing these interests against your fundamental rights and freedoms.
  • Legal Obligations: Compliance with statutory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML), and mandatory regulatory reporting under the Gaming Control Act and related BCLC guidelines.

Purpose of Processing

Your personal data is processed on parq-ca.com for the following purposes:

  • Casino Service Provision: Managing player accounts, processing payments, and facilitating access to games and promotions.
  • Service Improvement: Monitoring usage patterns and collecting feedback to enhance platform features, reliability, and user experience.
  • Marketing and Communications: Sending promotional offers, newsletters, and updates (with user consent), and notifying users of new features or policy changes.
  • Analytics: Aggregating and analyzing data to understand user behavior and optimize service delivery.
  • Fraud Prevention and Security: Detecting and mitigating fraud, money laundering, and unauthorized access, ensuring the integrity and safety of casino operations.

Disclosure & Sharing

parq-casino may disclose personal data collected via parq-ca.com under strict regulatory controls:

  • Payment Partners: Banks, payment processors, and financial institutions for the execution of deposits and withdrawals.
  • Service Providers: IT service vendors, customer support providers, and data analytics companies engaged under confidentiality agreements.
  • Regulatory Authorities: The British Columbia Lottery Corporation (BCLC) and other governmental bodies for compliance with legal and licensing obligations.
  • Affiliates and Group Entities: Parent companies (PBC Group, Dundee Corporation) and subsidiaries (JW Marriott Parq Vancouver, The Douglas, Autograph Collection) where necessary for operational purposes and always in accordance with applicable law.
  • Advertising Networks: Third-party marketing partners only with your explicit consent, for targeted advertising and promotional campaigns.

International Transfers

Personal data collected by parq-casino on parq-ca.com may be transferred to and processed in countries outside Canada, including where our third-party service providers or affiliates are located. In all such cases, we ensure that adequate safeguards are in place, such as:

  • Standard Contractual Clauses: Implementation of contractual provisions approved by regulatory authorities to protect data transferred internationally.
  • Data Processing Agreements: Binding agreements with service providers requiring compliance with Canadian privacy standards and, where applicable, international frameworks (e.g., PIPEDA, GDPR adequacy).
  • Regular Audits: Ongoing compliance reviews to ensure that all international data transfers meet legal and regulatory requirements.

Regional Compliance Note: All international transfers are conducted in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and BCLC licensing conditions.

Data Retention

Personal data collected on parq-ca.com is retained only as long as necessary to fulfill the purposes for which it was collected, in compliance with legal and regulatory obligations:

  • Account Data: Retained for the duration of your active account and for up to 5 years following account closure, as required by BCLC and AML regulations.
  • Transactional Data: Maintained for a minimum of 5 years after the transaction date to support regulatory audits and financial reporting.
  • Marketing Data: Retained only for as long as you remain subscribed to marketing communications or until consent is withdrawn.
  • Cookies and Technical Data: Retained in accordance with cookie lifespans and browser settings; typically deleted within 12-24 months unless otherwise required for security or legal obligations.

Data is securely destroyed or anonymized upon expiration of retention periods or upon a valid user request, unless further retention is required by law or for the resolution of disputes.

Your Rights

In accordance with PIPEDA, the British Columbia Personal Information Protection Act, and relevant international standards, users of parq-ca.com have the following rights regarding their personal data:

  1. Access: You may request confirmation of whether we process your personal data and receive a copy of such data.
  2. Correction: You have the right to request rectification of inaccurate or incomplete personal information.
  3. Deletion: You may request deletion of your data where processing is no longer necessary or consent is withdrawn, subject to legal retention requirements.
  4. Restriction: You can request restriction of processing under certain circumstances (e.g., while a dispute is being resolved).
  5. Objection: You may object to the processing of your data for direct marketing or on grounds relating to your particular situation.
  6. Data Portability: Where applicable, you can request to receive your data in a structured, commonly used, and machine-readable format.
  7. Withdrawal of Consent: You may withdraw your consent for marketing communications or other non-essential processing at any time.

To exercise these rights, submit a request to [email protected] or call +1 604-683-7277. We will respond within 30 days and provide requested information or actions free of charge unless the request is manifestly unfounded or excessive.

Regional Compliance Note: parq-casino aligns its practices with the highest applicable standards, incorporating relevant provisions from international privacy frameworks and Canadian provincial law.

Cookies & Tracking Technologies

parq-ca.com uses cookies and similar technologies to enhance user experience, monitor site performance, and deliver personalized content:

  • Session Cookies: Temporary cookies essential for authentication and secure navigation, deleted upon closing your browser.
  • Persistent Cookies: Remain on your device for a defined period to remember preferences and improve functionality.
  • Third-Party Cookies: Placed by analytics and advertising partners to gather aggregate usage statistics and deliver targeted advertisements with your consent.

You can manage or disable cookies via your browser settings or, where available, through the internal privacy panel on parq-ca.com. Note that disabling certain cookies may affect website functionality.

Data Security

parq-casino employs advanced security measures to protect all data processed on parq-ca.com, ensuring compliance with international standards and provincial regulations:

  • Encryption: All data is encrypted in transit using TLS 1.2 or higher and encrypted at rest in secured storage environments.
  • Access Controls: Role-based access restrictions, multi-factor authentication, and secure password protocols protect against unauthorized access.
  • Regular Security Audits: Periodic internal and third-party audits are conducted to identify and mitigate vulnerabilities.
  • Staff Training: Comprehensive privacy and security training programs ensure personnel are aware of their legal and ethical obligations.
  • Incident Response: A formal procedure is in place for breach detection, reporting, and mitigation, including prompt notification to affected individuals and regulators.
  • Compliance Standards: Security frameworks are aligned with ISO 27001 and SOC 2 guidelines where applicable to the gaming industry.

Complaints & Contacts

If you have questions, concerns, or complaints regarding the handling of your personal data by parq-casino on parq-ca.com, please use one of the following contact methods:

  • Email: [email protected]
  • Phone: +1 604-683-7277 (main office)
  • Mail: Data Protection Officer, Parq Vancouver ULC, 39 Smithe Street, Vancouver, BC V6B 0R3, Canada
  • In Person: Guest Services, Second Level, Parq Vancouver

Complaint Procedure

  1. Submission: Lodge your complaint by email, phone, or in writing. Please provide as much detail as possible to expedite resolution.
  2. Acknowledgment: You will receive acknowledgment of your complaint within 5 business days.
  3. Investigation: Our DPO will investigate the issue and may contact you for further information.
  4. Resolution: A formal response will be provided within 30 days, outlining actions taken or reasons for denial.
  5. Escalation: If you are unsatisfied with the response, you may escalate your complaint to the Office of the Information and Privacy Commissioner for British Columbia:
    Mail: PO Box 9038, Stn. Prov. Govt., Victoria, BC, V8W 9A4, Canada
    Phone: +1 250-387-5629
    Website: https://www.oipc.bc.ca

Updates

parq-casino may update this Privacy Policy from time to time to reflect changes in laws, practices, or service offerings. You will be notified of material changes by email (if provided), prominent website banners, and alerts in your account dashboard. Major changes will take effect no sooner than 30 days after notification. You have the right to review, object to, or close your account if you do not agree with the changes.

  • Last updated: November 6, 2025
  • Change log:
    • Updated legal compliance references and retention periods
    • Expanded data security and international transfer details
    • Enhanced user rights section for regulatory alignment