Terms & Conditions

These Terms govern your relationship with the operator of parq-casino, available exclusively via parq-ca.com, and set out the legally binding conditions for your access and use of this online gambling platform. By registering, accessing, or using any services on parq-ca.com, you acknowledge acceptance of these Terms, effective as of 6 November 2025.

Definitions

• Operator: The legal entity responsible for managing and operating parq-casino via parq-ca.com, registered at 39 Smithe Street, Vancouver, BC V6B 0R3, Canada, and licensed by the British Columbia Lottery Corporation (BCLC).
• User: Any individual who accesses, registers, or uses any services provided on parq-ca.com.
• Player: A registered User with an active account on parq-ca.com, eligible to engage in betting or gaming activities.
• Bet: A monetary stake placed by the Player on a casino game or event offered via parq-ca.com.
• Bonus: Any promotional offer, credit, or incentive provided by parq-casino, subject to specific terms and wagering requirements.
• Wager: The act of staking money or bonus credits on any game or event, as defined by the rules of parq-casino.
• KYC (Know Your Customer): The process by which Users verify their identity and eligibility as required by CA regulations.

Account Registration

1. Eligibility: Only individuals aged 18 or older, residing in British Columbia, Canada, may register. parq-casino may request proof of age and residency at any time to ensure compliance with the Gaming Control Act and BCLC licensing conditions.
2. Account Creation Process:
   • Users must provide accurate and complete personal information, including name, date of birth, valid email address, and residential address.
   • Email verification is mandatory; Users must follow instructions sent to their registered email to activate their account.
   • To comply with CA anti-money laundering (AML) and KYC requirements, Users must submit valid government-issued identification and, if requested, supporting documents (e.g., proof of address).
3. User Obligations:
   • Users must maintain the accuracy of their account information and promptly update any changes.
   • Each User is responsible for maintaining the confidentiality of their login credentials. Sharing of account access is strictly prohibited.
   • parq-casino reserves the right to suspend or terminate accounts found to be in violation of these obligations, with or without prior notice.
4. Single Account Policy: Users may only register and operate one account per individual at parq-ca.com. Multiple accounts are not permitted and may result in closure and forfeiture of winnings.

Regional Compliance Note: All registration and KYC processes are designed to meet the requirements of the British Columbia Gaming Control Act and BCLC operational standards as of 2025.

Betting & Gameplay Rules

1. Bet Placement:
   • Bets may only be placed by registered Players with sufficient account balance.
   • Minimum and maximum bet limits are specified for each game and may be adjusted by parq-casino without prior notice. All limits comply with BCLC regulations.
   • Bets are binding once confirmed; modifications or cancellations can only occur if the system indicates the bet is still pending and before game commencement.
2. Types of Bets: parq-ca.com offers various games including slots and table games. Each game has specific rules, which are accessible within the game interface and form part of these Terms.
3. Cancellation and Modification:
   • Bets cannot be cancelled or modified after game play has commenced, except in the event of a technical error, game malfunction, or as otherwise required by law.
4. Conduct in Live Casino and Chats:
   • Players must treat all staff and other Players with respect. Abuse, insults, threats, or discriminatory language are strictly prohibited.
   • Any form of cheating, collusion, fraud, or use of automated systems is forbidden and may result in account suspension, voiding of bets, and legal action.
   • parq-casino reserves the right to monitor chat activity and take disciplinary action for violations, including permanent account closure.

Regional Compliance Note: All betting rules adhere to BCLC and CA gaming laws, with mechanisms in place for fair play, anti-fraud, and player protection.

Bonus Terms

1. Bonus Activation:
   • Bonuses and promotional offers are subject to individual terms and conditions, which will be made available at the time of the offer.
   • Activation may require a qualifying deposit or entry of a bonus code, as specified in the respective promotion.
2. Wagering Requirements:
   • Bonuses are subject to specified wagering requirements, generally between 20x-40x the bonus amount, unless otherwise stated.
   • Wagering must be completed within the timeframe indicated in the promotion (not exceeding 30 days from activation, unless otherwise stated; all timeframes extended to 2025 where applicable).
   • Failure to meet wagering requirements within the specified period will result in forfeiture of the bonus and any associated winnings.
3. Prohibited Actions and Game Restrictions:
   • Certain games may be excluded from bonus wagering; details are provided in each bonus offer.
   • Bonus abuse, including but not limited to opening multiple accounts or engaging in risk-free betting, is strictly prohibited.
   • Combining multiple promotions is not permitted unless expressly authorized by parq-casino.
4. Bonus Modifications: parq-casino reserves the right to modify or withdraw any bonus offer at its discretion, provided such changes do not adversely affect bonuses already claimed and in use.

Regional Compliance Note: All bonus offers comply with BCLC and CA regulations, including full transparency in promotional terms and responsible gambling standards.

Payments & Withdrawals

1. Deposit Methods:
   • Players may deposit funds via credit/debit cards, e-wallets, and, where permitted, cryptocurrencies. All available payment options are displayed on parq-ca.com and are subject to CA financial regulations.
   • Minimum and maximum deposit limits apply per transaction and per day, as specified on the deposit page.
   • Deposits are credited to your account immediately upon confirmation, except where additional verification is required.
2. Withdrawal Process:
   • Withdrawals must be made via the same method used for deposit, where possible, in accordance with anti-money laundering rules.
   • Processing times for withdrawals typically range from 24 hours to 5 business days, depending on payment method and verification requirements.
   • Additional verification (KYC) may be required for withdrawals exceeding CA$10,000 or as deemed necessary by parq-casino for compliance purposes.
   • Withdrawal limits per transaction and per week are detailed on the payments page. Fees, if any, will be disclosed prior to transaction confirmation.
3. Refunds & Bonus Reversals:
   • parq-casino may, at its sole discretion, refund bets or reverse bonuses in the event of technical errors, game malfunctions, or regulatory directives.
   • Refunds are processed using the original payment method whenever possible.

Regional Compliance Note: All financial transactions are conducted in full compliance with the British Columbia Gaming Control Act, BCLC regulations, and applicable CA anti-money laundering laws as of 2025.

Limitation of Liability

1. Operator's Obligations:
   • parq-casino, through parq-ca.com, is committed to providing fair, transparent, and accurate gaming services, utilizing certified random number generators (RNGs) and regularly audited systems.
   • The Operator strives to ensure uninterrupted access and error-free operation but does not guarantee continuous availability due to maintenance, technical issues, or force majeure events.
2. Exclusions of Liability:
   • parq-casino is not liable for any losses or damages arising from:
     • Technical failures, network interruptions, or software errors beyond the Operator's reasonable control;
     • Unauthorized access to User accounts resulting from failure to maintain password confidentiality;
     • Any third-party actions or content, including external websites linked from parq-ca.com.
3. Maximum Compensation: In any event, the Operator's total liability for any claim related to a bet, wager, or bonus shall not exceed the amount of the original stake or bonus amount.

Regional Compliance Note: All limitations and exclusions are subject to mandatory provisions of CA and BC law. Nothing in these Terms limits statutory rights granted to Users under applicable legislation.

Intellectual Property Rights

• Ownership: All content, trademarks, logos, software, and materials displayed or available on parq-ca.com are the exclusive property of parq-casino and/or its licensors, protected under Canadian copyright and intellectual property laws.
• Prohibited Use: Users may not copy, reproduce, distribute, transmit, display, or create derivative works from any content or software on parq-ca.com without the prior written consent of parq-casino.
• Infringement Consequences: Unauthorized use constitutes a material breach of these Terms and may result in legal action, including termination of access and/or damages.

Regional Compliance Note: Enforcement of intellectual property rights is in accordance with Canadian Copyright Act and related legislation as of 2025.

Privacy & Data Protection

All personal data provided to parq-casino via parq-ca.com is collected, processed, and stored in accordance with the Privacy Policy and applicable Canadian privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia. For full details regarding data usage, security measures, and your rights, please refer to the Privacy Policy available on parq-ca.com.

Changes to Terms

1. Notification: parq-casino may update or amend these Terms at any time to reflect changes in law, regulatory requirements, or operational practices.
2. Procedure: Users will be notified of material changes via email (to the address provided during registration) and/or prominent banners on parq-ca.com at least 14 days before changes take effect, unless an immediate update is required by law.
3. Continued Use: By continuing to use parq-ca.com after the effective date of updated Terms, Users agree to be bound by them. If you do not agree with the changes, you may discontinue use of the site and request account closure.

Regional Compliance Note: Change notification procedures are designed to ensure transparency and comply with CA consumer protection laws.

Termination & Suspension

1. Grounds for Suspension or Termination:
   • Violation of these Terms, fraud, abuse, or illegal activities;
   • Failure to provide accurate KYC/AML documentation or to meet eligibility criteria;
   • Regulatory or legal requirements compelling account action.
2. Procedure:
   • parq-casino will notify Users via email of any suspension or termination, stating the grounds and, where applicable, steps for appeal or reinstatement.
   • In the event of account closure, remaining funds (excluding bonuses subject to wagering) will be returned to the User after verification and subject to regulatory hold periods.
   • Accounts may also be closed at the User's request via customer support, with applicable refunds processed in accordance with standard procedures.

Regional Compliance Note: All account actions are executed in compliance with the British Columbia Gaming Control Act, BCLC policies, and CA consumer law as of 2025.

Governing Law & Jurisdiction

• Applicable Law: These Terms and any disputes arising hereunder are governed by the laws of the Province of British Columbia and the laws of Canada applicable therein, without regard to conflict of law provisions.
• Jurisdiction: Any dispute or claim shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada, unless mandatory arbitration is required by law or regulatory directive.
• Dispute Resolution: parq-casino encourages Users to first contact customer support to resolve any issues. If a satisfactory resolution is not achieved, Users may escalate to BCLC or pursue remedies as permitted by law.

Regional Compliance Note: All legal proceedings and dispute mechanisms comply with CA and BC requirements, ensuring user protection in 2025.

Contact Information

• Main Office Address: 39 Smithe Street, Vancouver, BC V6B 0R3, Canada
• Customer Support Phone: +1 604-683-7277
• General Inquiries Email: [email protected]
• Website: https://parq-ca.com
• Guest Services: Available at Second level, Parq Vancouver
• Regulatory Information: For regulatory or legal queries, contact the Operator at the above address or refer to https://casinosbc.com and https://corporate.bclc.com for BCLC oversight.
• Author: Jessica Chen

Regional Compliance Note: All contact details are current as of 2025 and meet CA regulatory disclosure standards.